Effective Negotiation Skills (ENS)


Effective negotiation in business is extremely important for building better customer relationships. It is particularly essential in achieving win-win situations that benefit both the GAC Group and our customers.

Despite what many business leaders believe, negotiations is not an inherent talent or personality trait we are born with. Clearly, some people find it very easy to be good negotiators. Others get nervous at the prospect of negotiating. However, no matter where we start from, we can all develop good negotiation skills and apply them with confidence.

Achieving effective negotiations is reliant upon having a full understanding of:

  • The negotiation process
  • The needs of the other party
  • Your own desired outcomes
  • What and how to trade
  • How to reach effective win: win outcomes

This two-day workshop will introduce participants to the concept of effective negotiation and provide plenty of opportunity to practice in a supportive and learning environment.


The Effective Negotiation Skills workshop is ideally suited to those who have a customer-facing role in sales, customer service or administration. It is equally suited to managers and business leaders, or those aspiring to develop this highly valuable skillset.

Target: Relevant GAC personnel
Job Class: All
Level: All