GCA Quality Policy
GCA is committed to sustaining its ISO 29990:2010 certification. GAC Corporate Headquarters, view the quality management system as a critical foundation for the ongoing improvement and long-term sustainability of GCA. It ensures that GCA as the corporate learning organisation is aligned with the GAC Group’s business philosophies, and ensures integration and alignment across the business.
GCA’s customer base are the operating companies of the GAC Group. GCA is required to accurately understand the learning and development needs of both the Group and Operating Companies. This is done through the annual learning and development (L&D) forecasting process, together with the annual employee engagement survey (EES) that occurs in the third quarter of each year. This information is reviewed in detail and forms the basis of GCA’s subsequent annual planning cycle for the subsequent year.
In order to translate the intention of the GCA Quality policy, a Quality, Certification and Service Standard has been developed, which clearly outlines the responsibilities of various stakeholders in the learning process. This includes what the GAC Group expects of GCA, what participants can expect of GCA, and what GCA expects of participants.
GAC New Employee Orientation (NEO) Policy
The GAC Group is committed to ensuring a skilful and motivated workforce, who understand the history, culture and values of the organisation. In order to ensure that new joiners embrace GAC’s culture and values, a set of competency-based courses form the GAC NEO programme. These are:
- Introduction to the GAC World (IGW)
- Compliance and Ethics (CNE)
- Health, Safety, Security, Environment (HSSE)
All new employees are required to successfully complete IGW and CNE within three months of joining. They are required to complete the HSSE course within four months from date of joining. Line Managers and GLOs are required to counsel employees of this policy and support them in ensuring successful completion.
Historically, there has been a strong relationship between a new employee’s performance in NEO, and their longevity, value and attitude towards their job role. Success in the NEO programme is considered to be a very strong “predictive indicator” of an employee’s future success in their role. Accordingly, the probation clause within a contract of employment/letter of offer for a new employee is to be aligned with and contingent upon the successful completion of the NEO programme. Employees who are deemed “incomplete” in their NEO programme should not have their permanent employment confirmed, until the Operating Company has evidence of successful completion of the mandatory courses.
This instruction is issued under the authority of Group Vice President – Human Resources, GAC Corporate Headquarters in November 2013. It is applicable to all GAC Group operating entities, and applicable personnel.
GCA Plagiarism Policy
Plagiarism in GCA Courses
GCA is a business unit of GAC Corporate Headquarters, and is responsible for competency-based assessment through its learning and development activities. Therefore, it has an obligation to all stakeholders in ensuring that certification/qualification of participants is a fair and accurate representation of their competency, skills and knowledge.
Plagiarism and other forms of cheating undermine the competency-based framework. If a participant receives a certification by unfair means it undervalues the qualification of others who achieve it on their own merit.
For these reasons, GCA has been tasked with ensuring appropriate measures are taken for assessing individual and team work projects, and to ensure the outcomes are their own original contribution.
The GAC Ethics Policy is the guiding framework for GCA's position of plagiarism, and considers individuals involved in either offering or receiving assessment tasks as equally accountable.
Copies of submissions for previous courses are retained, allowing easy detection of plagiarism. In cases where plagiarism is detected, in the first offence of the participant the post submitted shall not be graded. For the second offence a participant will be removed from the course, and the matter referred to the relevant Company Manager and Group Vice President, Human Resources.
GAC does not condone any form of plagiarism, as it is seen as a serious violation of the GAC Ethics Policy.
Plagiarism is a form of cheating; it is a practice that involves knowingly taking and using another person's work and claiming it (directly or indirectly) as one's own. This could constitute another participant’s work within the current or previous courses, or content taken directly from the internet.
When quoting from another participant’s work, quotation marks should be used and the original author acknowledged. For example:
In his post, John Smith said that “Cash Flow in GAC is the essence of good financial practice.” I believe he is correct in this matter, because ultimately without money in the bank, we cannot move forward as a business.
When quoting from an external source, any answers based on researched work quoted in assignments need to be accompanied by a reference to the author / source from where it was obtained (inclusive but not limited to the internet, textbooks, interviews, etc.) This does not have to be in the rigorous form of University-style referencing – any way of acknowledging the source is fine. For example:
On the xyz site they define Lifelong Learning as … “….”
Or. “Lifelong learning is ……..” says xyz person or website.
It is unacceptable for an entire course assignment or forum post to be taken from another source. Discussing the topic in your own words and from your own experience is an essential part of every GCA course assignment.
GCA Late Submissions Policy
The following is the GCA Late Submissions Policy for facilitated eLearning courses.
- An extension will be granted if a participant formally requests at least one business day before the end of the module and with a valid and verifiable reason. There will be a definitive yes or no provided by the course facilitator as to whether this is accepted. There will be a maximum of seven days extension allowed.
- The penalty for submissions later than the due date is 50% if no extension has been applied for, with the exception of verified emergencies (see below). Activities that are submitted AFTER the next module starts (ie a whole week late) will receive 0%.
If an extension is granted and there is no activity posted by the participant in the forum by the extension date given by the facilitator, then no points will be awarded unless a valid and verifiable reason can be given.
- Participation history will be carefully checked before the facilitator will allow a second extension later in the course. Only two extensions will be allowed per course.
- Extensions of up to 4 days are accepted if the participant notified the Facilitator BEFORE the end of the module. These must be logged in the Voyage Report (VR) by the Core Fac. In this case the late post receives full grades.
- There will be a maximum of four (4) days extension allowed and a maximum of seven (7) days extension for emergency cases. However, only a maximum of three (3) days extension is allowed after the course end date.
- GLOs will validate a reason for a participant's extension request if necessary.
- EMERGENCY CLAUSE: In the case of emergencies where the participant cannot ask for an extension beforehand ie. death of a family member and/or emergency flight, hospitalisation etc. an extension can be given if the participant intends to continue the course and/or will not be absent for more than 10 days.
GCA Escalation, Course Removal and Re-Enrolment Policy
The standard course escalation policy is as follows:
- Where coursework has not been completed in the first half of the course week, a reminder email will be sent by the facilitator.
- Participants who do not complete their coursework by the end of the course week will receive an email from the facilitator with the GLO, their manager and GCA in copy, highlighting the absence and seeking explanation.
- Participants who have been absent from a course for ten days or more will be automatically removed, and the GLO, manager and participant will be notified.
- In the last week of a 4-week course and last two weeks of a 6-week course, escalations still take place but there will be no removals unless specifically requested and then considered on an individual basis. In this case, normal end of week escalations will be sent without the notification of Automatic Removal.
Participants who are removed from a course, or voluntarily remove themselves for any reason, are entitled to re-enrol in the same course at a later time.
The following is the GCA Re-Enrolment Policy for eLearning courses:
- Course re-enrolment will be granted only if requested and approved by the participant's Line Manager.
- GLO will validate the reason for the participant's withdrawal from the course and advise on re-enrolment.
- As an exception to the foregoing, re-enrolment in CNE will occur automatically for any participant who does not successfully complete the course by the specified deadline.
- Business Application Training (BAT) courses – The first enrolment to BAT course is free of charge. In case of re-enrolment to the same course, the first re-enrolment will be free of charge. However, the second re-enrolment to the same course will be charged at USD100 per participant to cover administrative costs.
- A re-enrolment will be invoiced in line with the prevailing commercial arrangements.
Course Close and Certification Policy
Course Closure Date
Courses will be closed for participation on the end date specified, depending on the duration of the courses.
All activities and quizzes will be made inaccessible to participants after this date has passed.
Exceptions (for facilitated courses only) will be provided only if a participant has requested the facilitator or GCA for an extension based on a genuine reason. This reason will need to be validated by the GLO and line manager concerned.
The course will be made inaccessible to all participants after the last date (specifically midnight UAE time).
Grading and Certification
When the course finishes, facilitators will take three days to finalise the grading. Once complete, they will notify all participants through the News Forum that the certificates are ready to be downloaded.
Only those who achieve 70% or more (and therefore pass the course) will have the option to download their certificate.
In the case of extensions (again only based on prior notice and approval by line manager, GLO and GCA), assignments will be graded after completion (which will also be time bound).
The course certificate will be available for download once the participant has completed the course (within the specified time period).
All transcripts will be sent to GLOs by GCA after courses have been completed.