Message from the GM
Just as we are wrapping up the successes of 2009, we are opening up
the exciting possibility of 2010. The support we’ve received from you,
the GAC World, has been phenomenal, and more and more GAC People are
getting involved in training and development.
Our portfolio of participants is getting more diverse every year, and
our progress in the field of Business Area courses designed by GAC, for
GAC, means that we are creating effective learning experiences and
sharing services knowledge across the GAC World.
This year, we enabled G2G and integrated solutions through the
discussion forums in the Business Area courses, and for next year, we
will be evolving to Business Area Operational courses.
There are exciting new developments coming to GCA, and we look
forward to your continued support and partnership on the road to
development in 2010.
GM, GAC Corporate Academy
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And the winners of the 2009 GCA Annual Awards are...
The Middle East, for
Mavis Tan, Admin and HR Manager, GAC Singapore,
Graham Wright, Test Administrator, GAC Singapore,
GAC Singapore, Best Company, whose dedication
garnered this award for them in 2007 as well.
Introduction to GAC the World (IGW), our flagship course, has been
updated and evolved for release in the New Year. All topics have been
updated, and relevant information such as the new global organization,
is given in-depth coverage.
New topics on HSSE, Ethics, the Environmental Award, Vision Y Global Values and GAC Time have also been introduced.
IGW is the entry level course for new joiners to the GAC World, and a
prerequisite to further GCA courses. To learn more about IGW and GAC
Corporate Academy, please talk to your in-company liaison officer.
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Lars Heisselberg: Why does GAC need SAO?
" Shipping Agency Operations (SAO) has been designed by GAC’s own
experts in order to develop a customer focused and integrated shipping
community, and to promote GAC-to-GAC (G2G) business today and in the
As we grow, it is vital that everyone understands and embraces "The
GAC Way" of doing business. Wherever you go, GAC is known for its
professional reputation. That’s why it is so important that all GAC
people fully understand our business, and our approach to it. We are
constantly seeking new and smarter ways to serve our customers, and one
of these ways is through SAO or the GCA course Shipping Agency
SAO is designed to impart a detailed understanding of the Shipping
Agency Value Chain, as well as the common language and processes our
customers demand from us. It will give you an insight into the
importance of our business application – GAC Agent – and why accurate
management information is critical to both us and our clients.
Group Vice President,
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Sam Meharg: How GACSaM gives GAC an edge
Samuel Meharg is a Boarding Agent in New Orleans with GAC-RUR, and an
experienced graduate of Personal & Professional Development,
Introduction to GAC World, and GAC Shipping Business.
Sam shares his insights on GACSaM, a powerful tool available to the GAC world than many of his colleagues may not be aware of.
I was introduced to GACSaM during my GAC Shipping Business course, in
which one of the weekly modules was devoted to business intelligence
and the introduction and discussion of GACSaM. Group Sales Director
Neil Godfrey was our module host.
Global English Programme to launch Q1 2010
The Global English Programme, or GEP, is a new opportunity being
offered to the GAC World by the GAC Corporate Academy. GEP aims to reach
out to GAC personnel all over the globe aspiring to significantly
enhance their abilities in written and spoken English, as well as
comprehension and use of English as the common international business
language in our organisation.
The GCA Global English Programme is a highly engaging, personalised,
online learning experience that can develop business English
communication skills. GEP is appropriate for all levels, from beginner
to advanced, and develops the critical skills employees need to
communicate confidently and effectively in English. Strong English
skills are important for global business, and while building their
overall English proficiency, GAC employees also need to be prepared for
key work situations that require English.
In alignment with GAC's strategy, GEP also aims to open the lines of
communication and relationship-building between all GAC operating
companies and enhance Client business relations.
From the Learning & Development Forecasts received in the past
few months from companies planning their Training Year 2010, we see a
huge demand for this Programme.
The first Global English Programme will be launched in the first Quarter of 2010.
Essentially, GACSaM it is a database including customer profiles,
archives, and port call statistics regarding commodities and Vessel
operations. In particular, GACSaM contains a journal section where
business intelligence on current and potential customers can be reported
and shared. GACSaM On-Line is the web interface and has an in-built
report generator, which allows the user to configure statistical and MIS
reports in a variety of ways, and assist in the analysis of our
Primarily, GACSaM is utilized by the Shipping Marketing Team, however
during our course there was a lot of discussion about making it
available to the operations departments of the Shipping, Logistics and
Marine divisions of company. This point was also brought up during
recent visits to New Orleans by the President of GAC Shipping USA, Bob
Bandos, and Group Vice President Lars Heisselberg.
How does this give GAC an edge? GACSaM allows for business
intelligence data to become readily available to those on the Shipping
Marketing Team in order to engage customers in the most effective
manner, which will eventually result in more revenue opportunities.
Are most people aware of GACSaM and how to use it? For those of us
on the “front line” of the shipping operations I would have to say no,
but I believe that will change as we approach the New Year. Often, in
the process of working with Vessels owners, operators or charterers, we
form new contacts and gain insight into other company’s operations, and
GACSaM will allow us to pass this intelligence on more efficiently.
I would recommend to my colleagues to become more comfortable
utilizing GACSaM and interacting with our marketing groups with regard
to current and prospective customers. Through our course I got to meet
some of our Marketing Managers, Shashi Nair, and Nikos Marmatsouris.
These gentlemen along with their counterparts in other markets are very
open to suggestions and appreciate everyone’s feedback regarding
GACSaM can be accessed at http://www.gacsam.com. Full help is available under the main help menu. Also the GACSaM team can be contacted via email at
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Sneak Peek: The GCA 2010 Lineup
GCA develops its course portfolio based on demand from the field and
input from specialists in the field. The following line-up is what
we're anticipating - but may change subject to actual demand and
Introduction To The GAC World (IGW)
IGW is the flagship course of GCA, and
will provide a wealth of highly valuable information regarding the
history, ethics, spirit, HSSE and corporate culture, which will make a
difference to your career with GAC.
IGW For Marine (I4M)
IGW For Marine is a course being designed
for marine crew personnel in the GAC World who spend a majority of their
time on their ships. By request from Group VP Region, GCA is bringing a
contextualised learning experience to crew at work. The course will
cover all the IGW topics (History, Ethics, HSSE, GAC Spirit) with a
special focus on their immersion in the real-time learning experience of
GAC Marine crew.
Health Safety Security Environment (HSSE)
Communicating, promoting and complying
with the GAC HSSE policy is every employee’s responsibility regardless
of rank or location. As a course participant you will enhance your
knowledge on GAC’s views, policies and build awareness throughout your
organization including areas for improvement and also to be able to
promote the importance of HSSE to both clients and suppliers.
IT in the GAC World (ITG)
The course is wide-ranging and covers
GAC-specific content such as our IT systems, policies and security, our
business and communication applications, our office automation systems
and the roles and responsibilities for IT in GAC, including the
provision of support and training.
The GAC Logistics Business (GLB)
This course equips participants with the
knowledge, skills and tools required for a successful logistics career
in the GAC World. This course covers the range of GAC-specific logistics
products that have been developed and also how they are deployed
throughout the GAC World to provide integrated solutions for current and
The GAC Shipping Business (GSB)
This course equips participants with the
knowledge, skills and tools required for a successful shipping career in
the GAC World. This course covers the GAC Group’s Shipping
Organisation structure , the Global Shipping Business, Products and
Services of the GAC Shipping Business, and use of Support
Infrastructure. A key theme of the course is importance of business
GAC Freight Operations (GFO)
This course covers the fundamentals of the
freight forwarding and logistics business, including key terminology,
GAC business applications and the business environment.
Shipping Agency Operations (SAO)
Is designed to develop a customer focused
and integrated shipping community to promote GAC-to-GAC (G2G) business
today and in the future. It promotes a detailed understanding of the
operational environment of the GAC Shipping business – and most
importantly "the GAC Way" – how and why we do the things that we do.
Customer Relationship Management (CRM)
The key to this long-term retention of
customers is excellent CRM. This course gives you tools and techniques
to achieve financial and relation based achievements with your
GAC Financial Processes (GFP)
This course covers the key GAC Time
processes, Dolphin functionalities and terminology that leads to
effective financial processes, and general accounting information and
basic rules to increase understanding of why things are done.
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