eNewsletter April 2008

GAC Corporate Academy eNews for April 2008
YSD - Vision Y Strategy Development. 8 Weeks of online delivery plus a compulsory 2 day workshop in Dubai, Bankok or London
Also in this newsletter:
Sights & Sounds: Talk in the Forums
 
 
Profile: Debbie Nicol - Vision Y Facilitator
Australian born Debbie Nicol is a Vision Y Facilitator With a life-long commitment to education, Australian born Debbie Nicol occupies the position of External Specialist Representative on the GCA Governance Board and is a certified facilitator of the Balanced Scorecard (BSC) and Vision Y – Strategy Development (YSD). Click to read more!
What's New: Vision Y - Strategy Development
the Vision Y - Strategic Development course logo The new Vision Y - Strategy Development (VY-SD) course offered to Senior Management of the GAC Group is designed to apply the principles and tools of the Strategy Focused Organisation. For more information on this course - click to read more!
What’s New: Logistics in the GAC World
the Logistics in the GAC World course logo The dynamic global environment of GAC Logistics poses unique challenges and rewarding opportunities as a career path in Logistics within the GAC Group. The LGW (Logistics in the GAC World) course provides the entry level skills which can enhance your ability to provide GAC specific supply-chain services. Click to read more!
 
Facts and Figures: GCA Courses and Graduates
calculator, charts on paper and a pen The GCA has been growing tremendously over the last year and we had a large number of graduates from our courses for the first quarter with more courses beginning on May 19th. Over 600 people passed through the halls of GCA this quarter. Click to read more!
Participant Profile: Anne Lorraine Edirisinghe, KST, Kuwait
Anne Lorraine Edirisinghe of Kuwait Transcontinental Shipping is our course participant profile this month. She provides feedback on a number of courses including CSE, CRM, PRB and PPD which have all contributed to furthering her personal and professional goals. Click to read more!
Career Coach: GTD in your Work-Life Balance
an office figure with a black tie shaking hands GTD (Getting Things Done) is an action management method which requires you to move all of your mental issues to an external trusted source, to identify next actions and to group tasks by context. Click to read more!
Career Coach: How Emotional Intelligence Can Facilitate Success
Smiling GAC workers carrying a box down stairs at a depot In the global workforce where there is a strong emphasis on teams and interpersonal relationships you need more than the intelligence of a good education to succeed. Qualities like empathy, self-motivation and social effectiveness also contribute. Click to read more!
Profile: Debbie Nicol - Vision Y Facilitator
Australian born Debbie Nicol is a Vision Y Facilitator

With a life-long commitment to education, Australian born Debbie Nicol occupies the position of External Specialist Representative on the GCA Governance Board and is a certified facilitator of the Balanced Scorecard (BSC) and Vision Y – Strategy Development (YSD).

Debbie shares her passion for education and perspective on the value of people within the business at GAC World.

With a life-long commitment to education, Australian born Debbie Nicol occupies the position of External Specialist Representative on the GCA Governance Board and is a certified facilitator of the Balanced Scorecard (BSC) and Vision Y – Strategy Development (YSD). Debbie is currently based in Dubai and operating her own strategic learning and change business 2liveandlearn. We took the opportunity this week to catch up with Debbie to field some Vision Y Facilitator questions.

Q: You are currently active in both the GCA Governance Board Meetings and will be one of the facilitators of the VY-GV (Vision Y – Global Vision) senior workshops. How do you see a connection here?

A: The Governance Board Meetings hold the GCA accountable for both the strategy, through the strategy map, and the achievement of goals. The simple facts are that measurement matters and the Board provide the opportunity to consistently communicate the GCA strategy and provide evidence of the way its actions are supporting the overall vision of GAC.

Q: The advanced workshop will spotlight strategy-focused organisations. In your opinion, what makes a successful strategiser?

A: I believe in open minds while building the strategy maps and scorecards, throughout implementation and the regular strategic reviews of results. Questions open our minds to alternatives and open further opportunities that were not initially obvious.

Q: What message will you leave with participants at the end of the session? What is one positive potential impact you see a leader can have on a strategy?

A: Business results are achieved by people in the business and not the business itself. The willingness of people to actively participate and contribute can directly be linked to leadership attributes. Communication of the big picture, transparent sharing of how it contributes to the organisation and the people who work for it, and involvement of the people with communicating the results are some of the ways I see leaders having positive impact on a company’s strategy. It is through strong leadership skills that people within organisations are enabled to fulfil their potential both for themselves and the business outcomes.

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What's New: Vision Y - Strategy Development

the Vision Y - Strategy Development course logo The importance of strategy to an organisation is fundamental to ongoing success. No business, large or small, should be without strategic plans for the next five years. Where will we expand? What markets can we move into? Are there directions we could move on any given level which could improve our business? Where do we plan to be in five years time? After all, truly successful organisations don’t simply follow a whimsical path to success. Most success involves skilled management making high level strategic decisions with an equally skilled workforce working in the same direction.

The importance of successful strategic focus and alignment is a paramount issue for the GAC World. We operate on a global scale in a big picture environment where distance, time and culture create significant challenges. Having an organisation which runs on the same strategic page aligned to very similar goals and strategies provides GAC with a truly global edge over our competitors. Our strategic focus enables the GAC World to plan and act as a single coherent entity. Our strategic vision enables us to see a pathway into future directions for our business.

Vision Y – Strategy Development (YSD) is an advanced course for Senior Management of the GAC Group designed to apply the principles and tools of the Strategy Focused Organisation to the GAC Group’s five year strategy plan: Vision Y – Global Values (VY-GV). The course is designed to provide participants with the knowledge, skills and tools required to prepare a business plan for a specific area within the GAC Group.

With a strong working knowledge of VY-GV, participants will enhance their ability to support Group, Regional and Business Area strategies through their application of the Strategy Focused Organisation. By the end of the VY-SD course participants will possess the skills to build and interpret strategy maps and balanced scorecards that holistically cover all four perspectives of the business, they will be capable of translating strategy into operational terms, and have gained knowledge in getting team and management buy-in.

Vision Y Strategy Development (VY-SD) operates over eight weeks and is delivered via our state-of-the-art interactive online Learning Management System, with a compulsory 2 day workshop. Workshops will be run from a pre-determined location, for example Bankok, Dubai or London.

The course is open to Senior Management Personnel, on recommendation from the relevant Vice President or Regional Director. For further information, please contact Rehan Naeem , Business Development Manager – GAC Corporate Academy.

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What’s New: Logistics in the GAC World

the Logistics in the GAC World course logo GAC operates in a competitive global environment which challenges and rewards organisations who are willing to perform to a bar of professional excellence on a global scale. Never before has this been more true than for the logistics and supply-chain arm of GAC who have the specialised skills and knowledge to compete in this mission critical environment.

To maintain a high level of professionalism within the GAC Group we need our personnel to be fully aware of the GAC-specific logistics products that have been developed and to understand how they are employed throughout the GAC World. We specialise in providing integrated logistics solutions for clients from end-to-end of the supply-chain and focus on the real time business needs of existing and future clients. Whether it is the delivery of a ship part to a stranded vessel in the Indian Ocean, or the international house moving that came with a new job, GAC Logistics offer the necessary tools to achieve client outcomes.

Logistics in the GAC World (LGW) is an entry-level course designed to address the ongoing need for specialised skills in this area throughout the GAC World. Its goal is to equip participants with the knowledge, skills and tools required for a successful logistics career and provide a sound working knowledge of the GAC Logistics business. LGW course participants will gain enhanced career skills which will enable them to serve current clients, grow the business and support new sales.

Logistics in the GAC World runs for eight weeks and is delivered via our state-of-the-art interactive online Learning Management System. The course is open to all GAC employees, and is offered in both General and Leadership modes. For further information, please contact Rehan Naeem , Business Development Manager - GAC Corporate Academy.

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Facts and Figures: GCA Courses and Graduates

calculator, charts on paper and a pen It has been another successful first quarter of 2008 for GCA with eight successful IGW (Introduction to the GAC World) courses being run by our organisation in the first quarter of 2008. These have each included 24 participants bringing an approximate total number of graduates for this course alone to 175.

Already in the second quarter of 2008 we can state GCA is off to a powerful start with six eLearning Courses starting on April 21st. Four of these are IGW, one is PPD (Personal & Professional Development) and the sixth course is BCI (Business Communication in the Information Age). This involves an impressive 136 participants for GCA.

Additionally, GCA are running a further six courses beginning on May 19th involving another 136 participants including four IGW, one PPD and another BCI course. This, combined withour workshops in the second quarter, means over 600 individuals will be passing through the halls of GCA this quarter.

GCA has made great progress in the first year of its inception and is continuing to improve and expand into the second year. The GCA is charged with being the central transmission station for the GAC Spirit and global values. We strive to create a standard level of business and personal excellence inspiring universal values in our people, a critical part of the GAC learning organisation. Through our courses we aim to build communities of professional practice within the GAC World with the assurance that current and future GAC people understand and embrace our global values.

GCA is offering a wide range of professional development programs incorporating state-of-the-art eLearning technology with an ever expanding swathe of opportunities for our people to advance their careers both within and beyond the GAC World. These figures indicate strong interest and support for our vision and training packages across the organisation.

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Participant Profile: Anne Lorraine Edirisinghe, KST, Kuwait
Anne Lorraine Edirisinghe sits in her office at KTS, Kuwait

In June 2008 I will be completing 5 years at the Kuwait Transcontinental Shipping Company (a sister company of GAC) where I fulfill a role in Business Development for the KTS Logistics Department. In this role I assess marketing opportunities, gather intelligence on customers and competitors, and generate leads for possible sales and follow-up sales activity. I write formal proposals and work on business model design. My role at KTS includes a high degree of interpersonal interaction with customers and industry representatives which brings me a high level of personal and professional satisfaction.

When I entered the Shipping and Freight Forwarding Industry it was not my area of specialisation and I had no idea that I would be so successful in such a short time. GCA Courses are responsible for a large part of my success.

During my tenure I have held a number of positions within my company and each included the task of managing prominent customer affairs. As a result I have always aimed to provide superior customer service. Yet, until I took part in the CSE (Customer Service Excellence) and CRM (Customer Relationship Management) courses I had been unaware these tools and techniques existed. In essence, CRM revisits the famous adage Know thy Customer. I personally feel that every employee who has the opportunity to complete the 2 day workshop should consider themselves fortunate. If you can precisely integrate CRM within your work environment you can guarantee positive results. It is therefore important to implement CRM as a culture change within your organisation rather than as just a terminology rollout.

As a naturally confident speaker I was also fortunate enough to be accepted into the PRB (Presentation Boot Camp) course. This is an intensive course which further groomed my presentation skills and several fresh protocols were carved into the course content which made it even more rewarding from my perspective.

I have always craved more satisfaction from my career and I was glad to accept the opportunity to enter the PPD (Personal and Professional Development) course to further my ambitions and goals. As a result I was able to define a 5 year plan for both my personal and professional life with SMART (Specific, Measurable, Attainable, Realistic, Timely) goals. These plans have improved my focus and dedication. In short, all the courses have had a direct impact on my real life productivity.

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Career Coach: GTD in your Work-Life Balance

an office figure with a black tie shaking hands Getting on top of things is challenging for everyone, which is why we see value in the action management method of Getting Things Done (GTD). Whether you are a manager, an information worker or you do the hard physical work that pulls the organisation together on the ground, you will be struggling to bring the whole world under your control. And it’s impossible. We have email, meetings, commitments and all the baggage from our everyday lives to contend with. This is exactly where GTD makes an impact and why you should consider enrolling in our Personal and Professional Development (PPD) course. The trick is in knowing what to control and how to manage your action tasks.

The basic principles of GTD are straightforward but as a premise we need to accept there is too much going on in anyone's head for the individual to keep a finger on everything at the same time. It’s impossible and our undisciplined attempt to control the uncontrollable accounts for a great portion of our personal and professional stress. We all need a strong work-life balance and the right tools to do our jobs, which also equates to better outcomes for our organisation. We all have a vested interest in maintaining a healthy and satisfied workforce.

GTD is about getting all of that information out of your head and moving it into external trusted systems. Once it’s out there you can deal with it because it’s not just sitting at the back of your mind chewing at your attention. Once you have something tangible representing the previous content from your head you can figure out what are next actions, what are projects, what are waiting for dependencies, and what GTD calls someday maybes. Someday maybe I’ll retire to Rio.

The idea is to create an organised review cycle where you only keep the necessary to-dos in your head and everything else gets filed somewhere for when it’s needed. And you review it brutally and with regularity. Because the whole point of GTD is to get things done! And if you are spending all day thinking about things and worrying about them then you are definitely not getting them dealt with effectively. It’s not just about prioritising, it’s about realising that tasks depend on context, time and energy available, as well as priority.

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Career Coach: How Emotional Intelligence Can Facilitate Success

Smiling GAC workers carrying a box down stairs at a depot We all measure success differently. To some of us a good work-life balance is success and to others it’s a promotion to the pinnacle of our work environment. A number of years ago people would have stopped you in the street to tell you that your IQ (Intelligence Quotient) is what makes you a success in life. People with a high IQ are problem solvers and display what we loosely refer to as intelligence, or cognitive intelligence. But is there more to success than how good you are at mathematical equations?

It’s important to be aware of a much more interesting skill set which may not be a measurable intelligence but which is nonetheless important to your personal and professional success. That is your EQ (emotional quotient) or emotional intelligence – self awareness, empathy, emotional management, self-motivation, relationships, communication, personal style, self-confidence and social effectiveness. In short, it’s the ability to be aware of one’s own feelings and the feelings of others and to be able to use that to our own advantage. They are the skills that help us cope with emotional labour and emotional dissonance, with job burnout and maintaining employability in the globalised dynamic workplace.

Whether you are working in a transformational management role or as a part of a team in the heart and soul of the organisation, whether you are a forklift driver or a knowledge worker, emotional intelligence is going to be a critical factor in your career success. Obviously some roles require more of it than others. How you relate to other people and cope with stress will have a profound impact on your career opportunities.

The good news is that these skills can be learned and may grow over your lifetime. Not many people are naturals at the EQ aspect but over time, and with conscious awareness, you can greatly improve your career potential. Your ability to work in customer service, management and contracting roles are significantly improved, and those abilities will generally be rewarded.

While IQ accounts in a great part to get your foot into the door of a job it is your EQ which will have a profound impact on your success. Your EQ, naturally, translates to gains for your organisation through CRM, team building and other interpersonal roles.

EQ heroes make the difference between a good organisation and a great one. It’s where the rubber meets the road.

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Sights and Sounds: Talk in the Forums

With the large number of graduates emerging from the GAC courses in the first quarter of 2008 it is encouraging to hear the positive feedback from the forums. Several comments from IGW, PRB and PPD graduates showing high levels of course satisfaction are worthy of a mention.

Suda Sriratana affirmed that this IGW (Introduction to the GAC World) course is great and said "I would recommend all GAC staff to participate. I learned a lot of new services that I never knew GAC provided. I have made new friends from all over the world. Thanks to Ramachandran for his time and effort as facilitator".

Jarunee Korjarunchit, a graduate from PRB (Presentation Boot Camp) this quarter, found his course exciting and challenging. He says, "You can beat yourself if you are brave enough to do that. I say yeah, yeah, yeah, I did it".

Yorgo Bejjani would like to offer special thanks to Anna for her support, motivation and understanding during PPD (Personal and Professional Development). Yorgo affirms "the material is very interesting and class interaction contributed positively to learning and applying knowledge".

Solomon Egbe, another PPD graduate for the first quarter of 2008, has written that he has gained a lot from his course and has started applying that knowledge directly to his day to day activities. This has led to an increase in his productivity. He says "I have achieved a goal that I set. Anna, I must not fail to commend you as the facilitator of this course. You have done very well attending to all our questions and finding solutions for them. I hope we meet in future courses".

It is really great to see that so many people are getting a positive benefit from the GAC courses they undertake. We always enjoy hearing positive back from our graduates and encourage free discussion in the forums with an overall aim to constantly improve our delivery and value to the graduates. The benefits of GCA training opportunities on your career and personal life can be profound and we hope these comments encourage others in the GAC World to enroll and participate through the second quarter of 2008 and beyond. Thankyou all for your positive feedback and we hope to offer you greater opportunities in the future.

For further information on any of our courses, please contact Rehan Naeem , Business Development Manager - GAC Corporate Academy.

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