eNewsletter April 2010


An Invitation to ITG: IT Director Mattias Sundstrom on the role of IT, as well as ITG in the GAC World

Sights and Sounds: GEP at GAC Launched!

Time Management?:
It’s about time! T4P is coming to GAC

Shani Induruwage: GLO, IGW Grad, and new Human Resource Development Executive for GCA


There has always been learning and training in GAC. From day one there was the informal, on-the-job exchange of tacit knowledge between colleagues, and from the early days we’ve had training and workshops in a classroom setting, but these days, GAC is a global business, and a global business needs global learning.

Shani Induruwage

Shani Induruwage joins GCA as the newest member and Human Resource Development Executive. Shani has also served as the GCA Liaison Officer (GLO) for NSGAC, Abu Dhabi, and is a graduate of IGW.

"Having been both a teacher and a GLO, I am better able to identify the learning and development needs of the staff and serve as a tool in enhancing their knowledge and skills by communicating their needs to GCA.
Both roles play an important part in being the link between the organization and the human capital, and going forward, my role as HRD puts me in a position to assist staff in motivation, advice, and support as well. Previously I was a customer and received training from GCA. Now sitting in GCA and being a service provider, I have a better understanding of how a participant looks at a training course. This insight is help in designing the future training materials and providing the support a participant requires.

It is always important to understand individual capacity and the individual’s role in GAC. Course structures need to be designed and updated so that they are best suited for a selected group of participants. I think this the challenge that GCA has in future. Once this is done, employees are better able to take the steps that will enhance their careers and job security. By doing this GAC will have vibrant and multi cultured work force."

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Our learning is based on the theory of Social Constructivism, which means that people learn best by creating something together. We form the participants into teams who work across thousands of miles and multiple time-zones to create presentations and complete assignments, and not only does this challenge them to take stronger initiative, it also creates relationships that cross cultural barriers and international borders. People have gotten back to us with stories about finally meeting a team-mate in a distant office, and being able to meet in person the friend they made online.

E-Learning is not a substitute for formal classroom lessons, rather it is an augmentation and formal structurization of the learning that people do naturally on the job. When we present a learning module to the participants on say, HSSE, we discuss the policy, and then we ask participants to go out and interview their company manager about it. Then we have them share their findings with the group.

When we teach the GAC Spirit, which is the GAC Group’s culture of respect, ethics, and regard for employees, we ask employees to seek out instances where the GAC Spirit was applied in real life, and having gathered that information from their own offices, they share it with their colleagues halfway across the globe.

GCA courses are hosted online, but the learning takes place all over the world, wherever our participants are. In essence, all of GAC becomes a classroom, and the e-learning platform, provides the structure and supplementation.

Another interesting effect of creating trans-national, trans-departmental learning is that we are eliminating business silos in the GAC. A business silo is where information exists only in one department; knowledge is plentiful in one location but inaccessible from anywhere else. Previously, functional silos existed in our areas of business where the information related to shipping was only in the shipping department, the information related to solutions could be found in the solutions department, etc.

Having GAC's Corporate Academy on the internet, as compared to in a limited number of workshops or settings, is allowing us to cut across the silos horizontally to share the business intelligence from one area to another. We are linking people across the globe to share their learning and their expertise.


Sights & Sounds: GAC Global English Programme
at 3PL GAC Dubai
Helena Cuenat Commercial and Administration Manager -3PL GAC Dubai

The GAC Global English Programme (GEP) was successfully launched in March 2010, with close to 200 participants from across the GAC World.

All participants are now actively engaged with new activities to practice listening, speaking, writing and comprehension skills. We also have on board, 43 people from GAC Dubai - and the response has been excellent. Leading these participants is Helena Cuenat, Commercial and Administration Manager, 3PL.

Communication has been highlighted as an area for improvement in our customer relationship initiatives. This programme helps us close the gap by responding to our customers needs. It helps us to improve service levels and continue our focus on developing our people. A strong response from our pilot programme has raised awareness with another GEP batch scheduled to start in September 2010.

We look forward to having our people enhance their communication skills and harness this knowledge to drive their English competence through access to this highly innovative programme.

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Matthias Sundstrom

Information Technology is an important part of any business, and in the case of a global business, its role becomes inseparable. GAC relies on its IT to bring together hundreds of offices and thousands of people, and then connect them to the world of customers and clients. We all know how important GAC’s IT is, but do we all know how to make the best use of it?

In order for GAC to become a truly global brand, we must deliver value for money, quality, continuity, innovation and global reach. We must also improve our efficiency and productivity in operations and ensure effective cooperation within the GAC Group and with external partners. We cannot do this without being skilled in managing the development of IT solutions, or without having a good knowledge of how to make maximum use of these solutions in a secure way.

The GCA course ITG, or Information Technology in the GAC World, has been established to address this ongoing need for all GAC People. The course is wide-ranging and covers GAC-specific content such as our IT systems, policies and security, our business and communication applications, our office automation systems and the roles and responsibilities for IT in GAC, including the provision of support and training.

ITG is perfect for any personnel who wish to keep abreast of the latest developments in information technology, especially in how it relates to their daily responsibilities within the GAC Group.

Your involvement as a stakeholder in the ongoing and future success of the GAC Group is vital. Current and future GAC personnel must have a good understanding of the IT policies of the group, what IT solutions are available, how we manage the development and enhancements of our IT solutions and how we ensure good and secure usage. I would like to invite you to learn more about IT in the GAC World, and your role, as well as opportunities, in its development and application.

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Time Management for Peak Performance

T4P, or Time Management for Peak Performance, is a one-day workshop to help our people organise and prioritise tasks for greater workplace efficiency. We’re bringing GAC people the skills to gain control over the flow of work, prioritize for the best outcomes, and gain freedom from the limitations of lost or inefficiently used time.

This course is suitable for any GAC employee who wants to get more out of work and life by getting the most from their time.

Course Outline

  • Hemisphere preference
  • Setting goals and targets
  • Planning and planning aids
  • Organising your work area
  • Organising your files
  • Managing projects
  • Delegating
  • Five ways to manage email
  • Workload analysis

What this course covers:

  • Development of useful techniques for setting and achieving goals
  • Identification of strategies for using a planner effectively
  • Better organisation of self and workspace for peak efficiency
  • Identification of time-appropriate actions and the development of an action plan
  • Delegation: how to delegate well
  • Performa workload analysis to ensure optimal time usage

T4P is a one-day in-company workshop that will take place in key locations in the GAC world. The course is open to all GAC employees. For further information, please contact Rehan Naeem , Business Development Manager - GAC Corporate Academy.

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