It’s that time of year again…. the annual Learning and Development (L&D) forecast. This is the time of year when GCA works with its stakeholders across the GAC World to plan the next year’s course schedule and this year we welcome the new VP HR, Patrik Halldén, to the process. The good news is that with many years of experience, GAC as a whole is getting better at making the process as accurate and inclusive as possible.
Why is L&D forecasting important for GAC Operating companies?
Why is L&D forecasting important for GCA?
With the L&D forecasting time coming up, it’s time to start thinking about learning needs. As a participant, be sure to let your GLO and Manager know what courses are of interest and align with your learning needs. As a manager, consider the training objectives of your section of the business and which employees would gain the most from the courses available. As a GLO, work with us to coordinate the process to accurately forecast course loadings.
Jan Farnelid hands on the HR Baton to Patrik Halldén
After nearly 20 years at GAC, Jan Farnelid has announced his retirement and is handing over the Group’s Human Resource portfolio to Patrik Halldén from September this year. Jan joined GAC Oman in January 1993, moving to GAC Kuwait as Managing Director in 1995. He was subsequently posted to GAC India in 1999 as Managing Director. Jan was appointed as the Group’s first Vice President of Human Resources (HR) in September 2004.
Since founding the Group’s HR function, Jan has played an integral role in the development of the Vision Y-Global Values (VY-GV) strategic plan. This included establishing GAC’s priorities as an organisation that nurtures ‘motivated and trained personnel’. From this objective, GAC Corporate Academy was developed. Jan has been instrumental in driving the growth of GCA from a concept to an internationally recognized corporate learning organisation today.
Jan has also been at the helm of the annual Employee Engagement Survey (EES), a key strategic initiative that measures the perceptions of GAC people in line with the key objectives of VY-GV.
Patrik Halldén is well known and highly experienced in GAC. He has eight years operational experience in GAC Kuwait, serving as Managing Director for the latter half of his appointment. Patrik then moved to GAC Oman as General Manager, and has led this successful company for the previous six years. Patrik’s long-term experience with GAC has instilled within him a strong sense of GAC Spirit. He embraces the new opportunities in GAC Headquarters with a great sense of enthusiasm. Like Jan, he is a strong believer in the role of GCA in enabling GAC as a performance-driven business.
Course Feature:Compliance and Ethics
Andrew Leach, Group VP, Legal, has played a key role in developing the Compliance and Ethics course
The GAC Group has developed and is to launch a new Compliance and Ethics course in September 2012, under the sponsorship of Group Vice President Legal.
GAC has always been committed to working within the specific requirements and spirit of all laws, regulations and GAC policies that ensure an honest, ethical and transparent environment, with integrity at its heart. Therefore, compliance and ethical business practices are nothing new to GAC. What is new is the increased focus the business community at large is putting on compliance and ethics.
The international world is responding with legislation to stamp out unethical and unfair practices. The UK Bribery Act 2010 and the US Foreign Corrupt Practices Act (FCPA) are just two examples of legislation in force which have a significant impact on GAC’s business operations across the globe.
Many of GAC’s prominent customers are seeking evidence of compliance and ethics beyond ‘just words’. More and more, GAC’s ability to prove we operate ethically and within relevant legislation will determine whether we are eligible to secure new business.
As seen with recent anti-bribery and corruption cases brought against companies within our industry (often resulting in hefty fines being given to companies), it is clear that a proactive approach is needed to ensure GAC remains an industry leader in the field of ethics and compliance.
The Compliance and Ethics course will cover the GAC Code of Ethics and the GAC policies relating to compliance and ethics including:
The new compliance and ethics course will be launched through GCA and will provide employees of GAC with the knowledge and understanding of GAC’s compliance and ethics policies and GAC’s stance on ensuring that all its business is undertaken ethically and transparently.
The course will be delivered in a self-paced format through GACLearn. Each module is self-paced and can be completed according to the participant’s schedule. The course is competency based, meaning that all modules are assessed through scenarios and a short test and culminates in a final quiz at the end of the course.
Adaku Achonu: How PCR tools have helped me in our business
Adaku Achonu works in GAC Logistics Nigeria and is an enthusiastic GCA course participant. In 2011 and 2012 she completed all three parts of the Sales Development Programme; Fundamental Selling Skills, Profitable Customer Relations and GAC Sales Handbook. Here she writes about how the tools in PCR have helped improve GAC Nigeria’s business.
The PCR course is an action learning sales course for every GAC employee in a customer facing role. My experience is that it helps in creating a more satisfied customer and ensuring long-term sustainable and profitable relationships.
As a result of the PCR course, we have now instituted several significant changes in Nigeria:
The PCR course gave me insight into other profitable ways of dealing with our customers. These include identifying opportunities, finding out what needs exist and identifying solutions to sustain and develop customer relationships.
GLO Corner: Leonor Arguelles, GAC Dubai
This month we talked to Leonor Arguelles, Training and Development Officer in the HR Department of GAC Dubai. Part of her role is that of GAC Liaison Officer (GLO). She discussed her GLO role, how she helps course participants, and offered some great tips for other GLOs.
What is your role as GLO?
What is your approach with new GAC joiners?
Why do you see IGW as so important for those starting out in GAC?
Profiting Through Understanding the Oil Tanker Business
Amsterdam - 13th/14th September 2012
Oil Agency Tanker Operations (OTO) is a two-day workshop that provides a comprehensive overview of the latest safety, security, efficiency and environmental measures as they relate to the shipping agency business in the oil industry.
The next OTO workshop is being held in Amsterdam on 13th and 14th September and will feature a particular European focus.
Run in partnership with GAC Training and Services Solutions Ltd (GTSS), the workshop is facilitated by Captain Stephen Gyi who has been involved in the oil and gas industry in Europe for over 40 years. His experience includes supervising oil and gas transport including LNG, as well as design and construction of import and export terminals and ships.
Testimonials from recent OTO workshops:
From a previous captain’s point of view, the workshop was a good reminder of the basics and necessary steps to follow during the ship’s operations. That was very helpful for me because although I spent 15 years at sea, I never had the opportunity to work on board tankers. It is obvious that the workshop will have a great benefit for tankers operations and will help our agents and boarding team to do their job in a safe and correct manner.
Have you seen our new GACLearn login
Check it out here and let us know what you think!
Sights and Sounds: Carren Borcher wins the GCA Survey for June
Carren Borcher has been announced the winner of the June GCA eNews Survey, taking home the $100 Amazon voucher… congratulations!
Carren is also our South African GLO and took this opportunity to share how things are going with GCA courses in South Africa.
Spreading the participation
Helping GAC South Africa do its job better
At GAC Shipping we really value GCA courses, because they are tailor-made for the industry in which we operate.
So far all of the participants have enjoyed the camaraderie and GAC Spirit which has built up between the colleagues in the various locations, and as MD I believe this perhaps is of equal importance to the actual courses.