The greatest fear that clients present to psychologists is their fear of
speaking in public. It even outranks the fear of death. Thus, to
paraphrase comedian Jerry Seinfeld, most people would rather be in the
casket than doing the eulogy.
Even confident people can be unnerved
by having to present in
public, especially to superiors.
Paradoxically, one of the skills most highly valued by employers is
for their employees to be able to speak both confidently and
competently in front of an audience. Enter GCA Presentation Skills BootCamp.
This highly interactive and intensive 2-day workshop, is re-modelled
from a military style Boot Camp, and designed to be a challenging and
highly rewarding experience.
The intensive nature of this course builds instant rapport between
group members, allowing for rapid learning through modelling and instant
feedback. The emphasis on NLP techniques facilitates this process,
enabling each participant to understand aspects of their own
psychological make-up, which can then be enhanced to promote superior
presentation performances. Practice in front of a peer learning group
and access to videotaped presentations makes for constructive and
instantaneous changes in performance ability.
include: research gathering, knowing your audience, owning the
room, overcoming nerves, structuring your presentation,
organizing support material, building audience rapport, handing
difficult audiences and fielding questions.
Participants will also learn nonverbal communication techniques,
voice modulation to provide interest and drama, appropriate gestures to
engage and sustain audience interest and other speaker–audience
To find out more about enrolling in this intense experience, please contact Lydia Persis, Development Manager at GCA.
Back to top
The Art of Listening
|By Waleed Jameel
Business and Technology Manager, GCA
I called the Dubai Immigration office, the one over in Bur Dubai, a
few weeks back to ask a few questions. I usually dread calling
government offices. My experience over the phone dealing with
them has been...entertaining. You pick up, you dial, you ask a
question to your local immigration representative and wonder if
you should have spoken louder; or perhaps in another language,
or to God for help before you punched before you dialed. All in all,
it's been a rather frustrating experience and I've developed
low expectations in such dealings.
My expectations were completely shot out of the water by the
treatment I received this time around. I dialed and a lovely
lady answered. I asked my question and then the incredible
happened- she repeated my question to me, confirming my request
and then ending with, "Sir, is that correct?"
As a consultant, I go to new clients, old clients, small clients, big
clients, but in all of my experiences, in all of these
interactions, I have never once had anyone repeat my question,
restate my need, and confirm their understanding of the
situation. It was more than pleasantly surprisingly, it was
downright amazing, and it was a reminder of how powerful a tool
listening can be when properly done.
It's sad but true, many people do not listen so much as they simply
wait for the other person to stop talking. Listening is not treated
as an opportunity to learn, but rather, a necessary evil in
the two-player game of conversation. That's not listening,
that's just hearing what the other person says while waiting
for your turn again.
sad but true, many people aren’t listening so much as
they’re just waiting for you to finish talking
In some extreme cases, people aren't even listening for complete
sentences, they're simply waiting for key words to react to.
Does that sound strange? Have you ever called a hospital to
ask, "What are the hours of your radiology department?" only to
be cut off at the word 'hours' and told that the hospital is
open 8 to 1, 4-8 Sunday through Thursday, thank you and
goodbye. Never mind that the radiology department often has longer
hours than the general physicians, the phone attendant only had
enough patience to get as far as the word 'hours,' and that was
that. And the same is true of you and your colleagues in any
office meeting. Sometime co-workers or managers are only
reacting. However, a simple cure is available.
Next time you're listening to anyone, confirm what you've just heard.
You may already be listening to them but letting them know
that you've been actually paying attention goes a long way to
build trust, improve relationships and establish credibility.
I took this lesson to heart the other day. In a meeting with an
airline carrier as a potential client, the manager went to
great efforts in explaining the system that he was trying to
establish. He went over charts, stats, workflows, procedures,
expectations...the works. My GM and I listened patiently and
attentively, taking down notes throughout the informal presentation.
At the end, I re-iterated his entire presentation back to him,
emphasizing and highlighting on areas where he had placed
emphasis and highlight too. All this but in my own words. His
30 minute presentation, back to him, in 30 seconds. He was
delighted, "Yes, yes that's it exactly. That's what I need.
Back to top
Feedback and views from the people closest to us- You.
"Good morning to all teams that attended the VSL workshop, 27- 28 June 2007.
I am writing to say that it was a pleasure to meet you all and work
with you in the various teams in the workshops. I found it
interesting with non GAC members in attendance as this opened
up the think-tank in ways I was pleasantly surprised by.
I know that I have learned a great deal from the workshop and from
all those in attendance. Personally, I would like to see this
course become compulsory to ALL Customer Service, Sales
Executive & Business/Route Development team members within
GAC. I consider that this course would help GAC teams globally
(not just in the Middle East) become a force to be reckoned with.
No matter how long we have been selling or in the industry, I
consider that this course is, without a doubt, the best
training for effective sales techniques that I have attended.
The course opened up many areas for me.
I hope that you all found it as productive and useful as I did.
Thank you to Amanda for the great facilitation, I hope that there are
more courses with such valuable content in the near future.
See you all again soon.
Kindest Regards "
Business Development Manager
UK - Middle East, GAC Regional
A couple of months back in early April, having just enrolled for this 8 week course,
I was beginning to wonder how I would manage the time taking
into account my job requirements and other commitments I had, and
in fact approached this course with some reluctancy. And it all seems
to be just the other day that I first took upon the challenge
of writing my profile and already it's time for a thank you
Have those 8 weeks passed by or haven't they? In fact indeed they
have, but not before they have positively changed the way I
look, perceive and approach life now. A big change when I look
back at myself as of early April this year. And for this you
all have been big contributing factors. Thank you for your
valuable inputs. It's your ideas here and the suggestions that
have significantly played their part.
To our facilitators, Waleed for guiding us initially and to Peter for
being so patient and committed into replying to each of our
text posted- these actions besides being guiding factors were
also motivating ones. Thank you so much.
And before I leave, I would like to share that this course has left
me believing that it’s not on 'how much I have done but instead
of how much more I can do."
Thank you all once again.
Sales Manager, GAC Kuwait
on the GCA Learning Management System know you as a course
facilitator and a GCA Liaison Officer, but what role do you play
in the GAC group?
Basically I am responsible for maintaining GAC Oman’s quality
management system. We also have two other channel-two companies
certified to international quality standards ISO 9001:2000,
associated with GAC in Muscat.
Since I joined GAC Oman in 2001, massive changes have been made to
our existing QMS, aimed at benefiting our customers and
principals. During the QMS transition period, the entire system
had to be reviewed and updated in line with the new ISO
As part of our improvement process, we have moved all our internal
forms/templates into our Intranet, which ensures every staff
member access to the latest version of documents/forms, thereby
the usage of obsolete forms and documents become very rare.
In the beginning of 2007, we started designing a dedicated database
for our QMS documents and forms, and a few months ago we have
launched an exclusive database for QMS within GAC Oman. This
further ensures that the policies and procedures that are part
of our QMS are accessible to every individual staff member in
I also work as Personal Assistant to a very understanding boss, whose
continuous support and directives made me more active in the
What exactly is QMS, and can it be tied back to GCA?
QMS is nothing but 'documented procedures'. The job that you do is
documented, and once it is documented, you follow the procedure
and see how you can improve the processes, further benefiting
customers. A lay-down procedure and policy depicts an
organisation’s approach towards professionalism in delivering
its products and services.
For most people, QMS is a tedious topic. I am of the opinion that a
course on QMS would definitely help improve the awareness on the
subject within the GAC World. The enrolment should not be
limited to new comers, but veterans of GAC World should also
take the opportunity to learn what QMS is all about.
My strong recommendation here is that GCA should come out with a
dedicated course on Quality Management System. This would be
helpful for staff on all levels, and can help enhance their
knowledge in QMS.
What are you interests, apart from QMS?
I started writing stories and poems while I study in school/college,
I used to write poems and stories in various publications
whilst I study. To me, writing is a learning process. It gives
me great pleasure. The more you write, the more you learn and
understand not only the subject, but the language as well. I
dedicate a few hours of my weekend for reading and writing.
I write about life, living, office etiquettes / effective
communication and topics that are common interests. After
completing my first course with GCA (GAC Liaison Officer – GLO)
I wrote about teamwork in one of the local publications,
titled "Teamwork guides you to success". Our teamwork led our
team members to reach for greater goals on a project that was
part of the GLO course.
Having been a GCA participant yourself, how would you say your experience has been?
It’s been fantastic, what I most liked within GCA courses was the
forum discussions, provided they are utilised with a dedicated
approach and sincerity. They allow participants to interact
with their teammates and develop an attitude towards learning;
there I find the success of GCA.
GAC Corporate Academy has already reached the hearts of thousands
within the GAC World in a short span of time. Now, its time for
each employee to share their wisdom, power and eagerness to
learn further, on any topic that would help us serving better
our customers and principals across the globe. It’s a great