As Quarter 3 gains momentum, the GAC Corporate Academy has begun the process of evolving its offerings for 2009.
"Having reviewed participant feedback, the expert suggestions of the
senior level management, and the recommendations of our GLO's, we're
putting together a package of relevant and powerful new options for
2009," said Rehan Naeem, Business development Manager of GCA.
Apart from the current courses, as well as the mainstays, like
Introduction to GAC World, Personal and Professional Development,
Business Communication in the Information Age and Information Technology
in the GAC World, the corporate academy will also be offering a host of
new industry-specific courses. Here's what's in the development
pipeline for 2009.
- ITD Introduction to Dolphin
- An introduction to the in-house application in terms of usage of
functionality. This course will cover the tools and features of the
dolphin financial system, enabling efficient and expert use of this
- PAD Process Analysis and Design
- This course will give managers the tools to identify and map
processes, and allow continuous improvement through problem solving,
cross-functional thinking and optimization of strategy.
- CSE Customer Service Excellence
- This 8 week e-learning course will cover the tools and techniques of
excellent customer service for better results and gaining customer
loyalty. Specific scenarios, such as dealing with dissatisfied
customers and building customer loyalty, are also addressed in this
- GVE Global Values - Global English
- This self directed learning experience will enable participants to
better understand, speak and write English. A powerful resource for
those who wish to move from basic skills to fluency, this course will
help users identify the current level and improve it to the highest
through the interactive learning tools provided.
- XLA Advanced MS Excel
- This course will take MS Excel users to the next level of skill,
turning basic excel users into Advanced Excel practitioners. In-depth
instruction into the many features, shortcuts, and advanced functions of
MS Excel will allow more fluid, more effective use of this every-day
- GSB The GAC Shipping Business
- This course is an introduction to the shipping industry in the
context of the GAC Group's products and services. Understanding the
shipping products and services offered by GAC and their functionality is
key your success in the GAC World.
- YSL VY-GV - Leadership (Online)
- This is a Vision-Y course for leaders and aspiring leaders, which
covers the GAC Group strategy and formulation of such in depth and in
real, applicable scenarios from the GAC World.
- CMG Change Management
- This course highlights successful implementation of change in
organizations for better business performances and results, and will
teach participants crucial ideas about continuous improvement and
All new courses are subject to availability, funding and Governance
Board approval. A complete course listing for 2009 will be available
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Course Feature: Logistics in the GAC World
The trend towards globalisation of business has never been greater, but
along with the many benefits of this trend comes enormous challenges.
Perhaps the greatest of these challenges, especially for an organisation
like GAC, is the effective management of logistics and supplychain
activities on a global scale.
Thus, it is of vital importance to the success of the GAC Group that
our personnel are fully aware of the range of GAC-specific logistics
products that have been developed and also how they are deployed
throughout the GAC World to provide integrated solutions for current and
Logistics in the GAC World (LGW)
is an entry-level course specifically designed to address this ongoing
need. Its goal is to equip participants with the knowledge, skills and
tools required for a successful logistics career in the GAC World. With a
sound working knowledge of the GAC Logistics business, participants
will enhance their ability to serve current clients, grow the business
and support new sales.
The target audience for this course is current and future GAC Logistics personnel.
Logistics in the GAC World runs for eight weeks and is delivered via
our state-of-the-art interactive online Learning Management System.
The course is open to all GAC employees, and is offered in both
General and Leadership modes. For further information, please contact
, Business Development Manager - GAC Corporate Academy.
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Career Coach: Creating a Personal Budget
budgeting is critical to the financial success of any organisation, and
the GAC World reviews its annual budget this August. The goal of the
annual budget review is to ensure good financial management and the
future prosperity of the GAC Group, and on a smaller scale, what's good
for GAC is good for its people too.
Introduction to GAC World From the Top Down...
IGW isn't just
for new beginners in GAC, it's also for leaders and managers who build
their expertise and knowledge of GAC by learning about its history. To
learn more about IGW, please contact Rehan Naeem, or your local GLO.
IGW Graduate Christer Sjodoff
Vice President, GAC Solutions
Regional Director Asia/Pacific
IGW Graduate Ronnie Knowles (right)
There are many ways of
doing this on a personal level, but the best way to begin is by
Understanding and estimating your current spending patterns. You may
think you know how you spend your money and where, but you may be
surprised at how much your real expenditure is. Keep receipts, or keep a
small notepad on hand to make a daily list of expenses.
Once you know where your money is being spent, you can then create a personal budget outlining where it should be spent. Be sure to be realistic about necessary expenses, as well as to differentiate them from unnecessary ones.
Try, as much as
possible, to allocate a portion of your monthly income to savings, and
the best way to do this is to take it aside before it gets spent. By
designating your savings before putting your salary into circulation,
you are setting savings at a priority higher than spending. Take the
amount and put it into a separate bank account, or even in a separate
envelope at home somewhere, just so long as this amount is kept apart
from the rest of your money so that it is not in danger of being spent
unless it absolutely needs to be.
Above all things, keep
the big picture in mind. Set financial goals for yourself, both long
and short-term, and be honest to yourself in keeping them. Whether
you're saving up for a down-payment on a car, or a college fund for the
kids, having an explicit goal will help motivate you to save more and
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Profile: GLO and CRM Facilitator Helena Cuenat
Helena Cuenat has fulfilled roles in Business Development, Operations, and Sales, and is both a GCA CRM facilitator and GLO.
Currently a Commercial and Admin Manager for 3PL, Helena lends her
considerable expertise to the CRM workshops, most specifically in
Process Improvement and enhanced performance. Read on as Helena shares
her insights on Customer Relationship Management and its evolution in
The better you know you know your
customer and their requirements the easier it becomes to manage their
existing and future expectations. The benefit for GAC people is that we
work together as a team with our customers with joint strategies and
action plans to achieve a common goal.
CRM is understanding and knowing our customers on an individual and group level and providing them the services they require.
The four elements of the scorecard and
the strategy map are all connected to our CRM program, and through the
strategy map we are easily able to identify the cause and effect
relationship between each of the individual elements. If we do not have a
thorough understanding of our customer’s individual requirements we
will not be able to keep them satisfied, resulting in loss of business.
The elements can be broken down simply into:
Learning and Growth
- For this we effectively train our people to fulfill both our and our
customer's needs, and implement and integrate our IT systems with the
- Here we review and continually streamline processes to meet improved
service levels and reduce costs for both GAC and the customer.
- By measuring customer service and satisfaction levels, we enable GAC
to have continual insight in where to focus and what area to keep our
When our customers are happy this can only have a positive effect on our
top line, with increased revenue and profitability. The aim of CRM is
to grow our small customers into our large customers.
The relationship index measures not only
how well an individual knows its customer but how well the customer
knows GAC and the number of services currently used. The supply chain is
from the point the raw materials are ready for transport until the
finished goods are on the shelf. Improving our relationship index will
grow our business across the GAC world using multiple offices and
The long term achievement GAC may reach
is that all customers reach either the Excitement Zone or are moving
towards the Excitement Zone, meaning we are the supplier of choice,
having good relationships with our customers and offering them the
services they require and exceeding their expectations.
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