eNewsletter March 2009

March 2009

Global English Pilot Launched - The pilot course for Global English (GEL)- an online course intended to standardize English proficiency levels, has been launched in Dubai

Logic, Not Magic - Sudesh Chaturvedi, Sales Manager, NYK Team at GAC Dubai, on his progress on the self-paced ICDL program

Excerpt from GAC Spirit at Work: ...When I first stepped into GAC’s Thailand office for an interview in 1999, I was very impressed, ...by the people. -Gaysorn Lertmongkonnam



Ajeet Singh, Ty Harris, Suzanne Reid, and Ian Dickson all have one thing in common- they’re all participants in the Logistics in the GAC World course (LGW) and they’re all working their way towards a new level of expertise. The GCA eNews is proud to feature a two-part series with their views. In this first part, Ian and Suzanne share their input on business intelligence, best practices, and G2G in the GAC World.

Ian Dickson

Ian: The modern business landscape is marked by increasing levels of global sourcing. Leading companies (such as GAC) are leveraging several strategies to respond to the complexity of global logistics management in an effort to reduce transportation costs and improve service levels while still focusing on supplying to our customers needs. Having G2G means that the client has the comfort in knowing that the same company that has collected, warehoused etc his cargo, will be the same company that arranges customs clearance & delivery to the ultimate destination.

Being part of a large global network has opened numerous doors for GAC OBC, and we can now look at the bigger picture. We are in the business of committing to help our customers and significantly increase the efficiency of their operations whilst also keeping costs to a minimum. Doing this on a worldwide basis well and truly puts the GAC stamp on the map. Liaising with colleagues in different countries gives us an insight to how they work, what services they offer and moreover, provides a vast amount of local knowledge and experience. Integration with one another can be beneficial , advantageous, respond to industry needs, support developing trends and simplify potentially complex business models.

An example of sharing business intelligence is when one of our clients was looking to purchase / ship some empty off-shore reels (approx 9.00 metres diameter) and bring the same to their base in UK. We made some calls via the GAC set up and they located a seller in Dubai & Abu Dhabi who liaised and agreed financial terms with our principal. Once the monetary side had been concluded, we then organized a heavy lift vessel to collect the reels from both ports and ship same to UK as soon as physically possible.

Logistics distribution and materials management is crucial to any business's success. Professionals in the field ensure that customers receive an organization’s products by managing the flow of goods, services, and related information among members of the supply chain, which includes suppliers, manufacturers, distributors, retailers and the customer. If well managed, these processes can create a competitive advantage for a company by improving customer satisfaction through lower costs, higher quality, reliable delivery and consistent availability. LGW can assist us in this venture by allowing us to liaise with colleagues on a global basis, learn more skills, customize our freight costs and benchmark services for both shippers and carriers. This programme is a great way to looking at options of cost cuttings whilst also providing the services the client requires. I have been involved in the freight / shipping industry for a good number of years and they have a saying in the UK that "you can't teach an old dog new tricks" - being involved with LGW has made me look at certain things from a different angle knowing that we have the resources and knowledge to get the job done, whilst also attributing to increase in profit margins.

Ian Dickson
Forwarding Supervisor
Edinburgh Dock , Leith docks

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Suzanne Reid Suzanne: The LGW course has given us all a platform to speak to colleagues from all over the GAC community in different roles and positions, giving us all a fuller understanding of the “supply chain” and making it easier to link all the pieces together in the “logistics jigsaw.” The global community can only get more useful with G2G business. This improves communication and global relationships. This can only been seen as a benefit in the development of mutual business. GAC are unique with their “family” oriented community.

The sharing of business intelligence is crucial for GAC. Information passed between colleagues can only make us stronger and make us a force to be reckoned with in the global marketplace. Awareness is going to develop the bottom line. For example moving into Niche markets we are not currently involved in and also sharing ideas on reducing costs.

Warmest regards
Suzanne Reid
Key Accounts Co-ordinator,
GAC Logistics UK Ltd
East Midlands Branch

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GEL Pilot Launched

The pilot course for Global English (GEL)- an online English course intended to standardize English proficiency levels through the use of state-of-the-art learning technologies, has been launched. The pilot is a ‘test run’ of the course, and is being taken to assess the potential business value on the service.

There are 45 participants taking part in the pilot launch, the material is designed to be self-paced, but also provide access to online facilitators, support, and virtual classrooms. Based on review and approval by the GCA Governance Board, GEL may be launched as early as Quarter 3 for the GAC World.


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Logic and Not Magic – Sudesh Chaturvedi on ICDL
Sudesh Chaturvedi

Sudesh Chaturvedi is the Sales Manager, NYK Team at GAC Dubai, Dry Cargo. He has completed six of the seven modules of the ICDL self-paced study program at GCA, and shares his reasons and his progress on the course.

We did not have Computers or IT as a part of our school curriculum. Those were the early days. So my exposure to computers and ‘MS Windows’ programs was largely influenced by the methodology we call ‘learning from trial and errors’. Still, I would see so many features in windows that I had no clue about their usage. At the same time, there were things that I would like to do using my computer but didn’t know if it was possible or what was the appropriate program to use. So when I received the ICDL course details from GCA it didn’t take me long to approach my bosses for nomination. I was fortunate to get one swiftly.

My earlier approach of ‘learning by trial and errors’ obviously was time-consuming. It also involved a lot of hardship, especially at the critical hours when we faced our ‘moments of truth’. Since we use MS windows in our offices and ICDL is basically built around the MS Windows, it was the obvious choice.


Systems are all about logic and not magic. Even though I have still to conclude the ICDL program, I already see a significant improvement in my computer skills. Now I love to work on ‘XL Subtotals’ and find it so easy to re-tabulate our clients statistics, volume performances, do Graphs or Power Point presentations. ‘MS Access’ is simply amazing. There are so many improvements that we can bring into our existing processes by utilizing these tools. It substantially enhances our understanding of the numerous work processes that each one of us is involved in and how we can best automate the monotonous tasks. Thus we would be able to integrate our systems and processes more effectively and achieve improved efficiencies.

The course comprises of 7 modules. I am now close to finishing my 6th module. I expect to take the test by the end of April 2009.

Best Regards,
Sudesh Chaturvedi

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Excerpt from GAC Spirit at Work: Full eBook available here
Gaysorn Lertmongkonnam

I recall when I first stepped into GAC’s Thailand office for an interview in 1999. I was very impressed, not by the beauty or cleanliness of office, but by the people. I saw many smiling faces looked up at me from their desk as I walked along towards the GM’s office for an interview.

I was interviewed by the GM, who was frank and open in discussion on my role & responsibility, with a brief about GAC. I was impressed from what he told me. When I left the office, I told myself that this is an organization that I want to be with.

Lucky me, the next day I got a call confirming my employment with GAC. From day one till now, it’s been about 8 years. I still feel GAC is special. Colleagues are mature, logical and fun to work with. We treat each other with respect. Management listens and is open for discussion. Many of my colleagues have turned out to be true friends, who are trustworthy, and sincere when commenting on each other for improvement, or when giving encouragement when one is down. We care for one another and at the same time we work hard & professionally, and support one another to provide quality service.

Free eBook

Those who have been here long will try to pass on this GAC spirit to the new joiners so our GAC Spirit is carried on to become the organization’s culture. In my 8 years with GAC Thailand, even those who resign due to whatever their personal reasons, one thing they all have said is that they would miss true friendship, and the sincere care for each others that makes us work as a team.

Even when top management or colleagues from other GAC offices visit GAC Thailand, they make us feel as we are of the same family. Lucky me for being with GAC.



- Gaysorn Lertmongkonnam
Business Process & Communications Manager
GAC Thailand

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