Joachim Holst: Process Excellence in Motion
started as a deck boy and moved his way up - His last position, prior
joining GAC, was as Process Excellence Manager, and now, as Business
Process Manager - Shipping Services, Joachim Holst is a Six Sigma
Blackbelt and Subject Matter Expert for the Process Analysis and Design
course at GCA.
My background is within few a shipping companies, such as NOSAC,
Contship and last 10 years with Maersk Line. I have gained experience
from working as a deck boy, water clerk/boarding officer, accounts
& finance, pricing & sales, customer services.
My last position, prior joining GAC, was as Process Excellence
Manager for Maersk Line Middle East with responsibility to improve
standardized global process on local level, as well as acting as
coordinating manager for several improvement projects (Green and Black
Belt) based on Six Sigma and LEAN. I'm trained Six Sigma Black Belt,
LEAN and DeBono's Parallel & Lateral thinking.
Now I am 'Business Process Manager - Shipping Services' here at GAC,
with responsibility for continuous development and implementation of
best practice shipping agency processes. This includes support of the
enabling applications to meet and exceed the strategic objectives.
The function also entails to enhance the business integration
between the shipping agency function and to provide training in the
use of shipping applications as well as to improve the current processes
in all GAC group companies. In my work ethic I've always had a
tendency to 'do it once and do it right' instead of doing tasks over
and over. Therefore I do believe analysing the process and finding ways
to improve is part of my nature and personality.
In my view we all have two jobs; one is the current position and the
other is to improve our working environment, and the PAD course is a
unique approach for driving excellence and improving the way we think
and work. It brings together best practice from world industry
leaders with proven methods and management principles, including tools
used in Lean and Six Sigma.
Improving processes is a journey that begins today by asking three basic questions in your everyday business interactions:
1. What are we trying to accomplish?
2. How will we know that a change is an improvement?
3. What changes can we make that will result in improvement?
Combined, these three questions will create a powerful dialog
intended to minimize changes for the 'sake of change' and reactionary
changes 'gut-feel' that we have no way of knowing whether they will
result in improvement. Working with the right MEASURES and taking the
right OPPORTUNITIES with taking the right DECISIONS, will lead to
improved PROCESSES and RESULTS.
The PAD course will provide a systematic methodology for working with
process improvement. We need to ensure the tools provided are used in
guidance on analyzing processes; and it can be easily applied in our
daily work. This must involve everyone in the entire organization and
make it difficult for anyone in the industry to mirror our skills and
mindset... this will create competitive advantage. We need to establish
'as-is' and link this to the objectives for future development of
'to-be' processes and enabling applications. An improved process will
create excellence; efficiency as well effectiveness, generating more
satisfaction and create fewer errors.
We need to ensure we are not just doing things right (efficiency) but
also doing the right things (effectiveness). In combining the two, we
are saying - we want to be efficient in the way we work, by doing the
right things in providing the customer the best possible service and
Back to top