Shipping Agency Operations (SAO)

"Throughout this course I've had the opportunity of understanding and contrasting how things are done in other ports around the world. This I believe will help me in formulating better solutions to our clients."
Jahn Ferdinandus
Operations Executive
Shipping Division – GAC Sri Lanka

The GAC Ship Agency Operations (SAO) course builds a specialised understanding of our ship agency business. The course ensures that all those involved in ship agency with GAC have a common understanding of the important principles underpinning our success. This includes building excellent stakeholder relationships, critical documentation processes, legal and compliance aspects, strategies for increasing commercial success and the potential of liner agency business. SAO will establish an appreciation of our standard agency service standard and provide the opportunity for GAC’s ship agency people from around the world to learn from each other’s experiences.


The target audience for this course is not just current and future GAC Shipping personnel, but also any GAC employees or partners interested in benefiting from a greater understanding of the GAC Shipping Business.