Shipping Division – GAC Sri Lanka
Ship Agency Operations (SAO) has been designed for all staff involved in Ship Agency operations throughout the GAC World. The aim is to establish a baseline of common understanding about how Agency services operate, the terminology that is used, the stakeholders involved, and the importance of maintaining strong customer relationships.
Like all businesses, it is the bottom line that ultimately determines our business success. Therefore, one of the key aims of this course is to develop strategies for how we can continuously improve the profitability of our Agency services. The course will provide the opportunity to think deeply about your own role in the Ship Agency business of your company, and how commercial aspects of the business are just as important as the operations, in order to continually grow.